Its always good to see where eBay stands with the case before you contact the buyer back. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Read the complete details about the eBay Money Back Guarantee. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. After all, I paid for the insurance right? If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. View cart for details. In such cases, the responsibility for the costs of the return is according to the sellers policy. Read theSeller protections policyto find out how to qualify to issue partial refunds. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. EBay gives you the opportunity to add 12 photos to your listing. When the seller replies, we'll send you an email with details of the next steps. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If the item is returned used or damaged, you may qualify to issue a partial refund. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Seller with 11000 feedback. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. International shipment of items may be subject to customs processing and additional charges. The eBay Money Back Guarantee is not a product warranty. Report the buyer when you issue the refund through the eBay returns flow You have 3 business days to respond to the request and resolve the buyer's issue. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Ebay sides with buyers in not as described claims. After contacting the seller, it's up to you whether you want eBay to step in. This was one of those times I was pretty happy I had taken photographs while I was packing it. I find too many fun toys for my family (or myself), and just love the whole process. You do not have to be in a hurry when you receive the item to refund them. If you choose to use your own carrier, we recommend using a tracked service. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Good luck and sorry you encountered this circumstance. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Something went wrong. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. This may sound like overkill to you, but stay with me while I explain! If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Item not as described but seller refuses to refund - eBay It may only be used to recoup losses when an item is returned used or damaged. How long should I give a seller to fix the problem before I contact eBay? Covers your purchase price plus original shipping on virtually all items. It sucks , but ebay says its your fault and buyers can return for an reason. I first contact the buyer and find out what is wrong with the item. And this is my fault? Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. I threw everything away". In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Regardless of the outcome, will the buyer be able to leave negative feedback? I used to send out many of my items without insurance! If you havent received an item, we usually refund your money immediately via PayPal. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Some people think private sellers have to accept returns and this is just not the case. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. 2. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. I have been selling on eBay for 23 years and I do not accept returns and never have. where! They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Read our article on, Need help with return shipping? SelectExamples of alternative shipping arrangements below for more information. In some cases, your response options may differ. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) Here's how to print an eBay return shipping label: Go to Purchase history . Learn more about our Condition of returns policy. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Does the tracking number show it was delivered? You can go to the Resolution Center and contact the seller. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. If you want to start your own business, the reseller business model can be a great place to start. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Adding tracking details to your return helpsprotect against delays or issues in the refund process. This will definitely help any return request case that comes your way and a good habit to get into. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Within our return policy, we state that return shipping is paid by the buyer. Escalate to eBay if you don't reach a resolution within 3 business days. eBay gives this MBG for Australian and International buyers, however . We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Enter a return merchandise authorization number, if you use them. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. But it is. When I have photographs of how I shipped my item, I will have those as proof. Send you a message The seller may ask you for some more details about your return request. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Never received the item and i contacted ebay and seller and no response. Carefully check the returned item before issuing a refund. But they don't have to disrupt your businessor your profits. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Select the percent you want to deduct from the refund amount. Some returns may remain open for up to 35 business days. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. They claim they are not responsible for damage during shipment, and imply that I lost the part. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. 2. I pretty much do the same thing every time. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. There are two categories of return requests from customers: 1. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If you know me, you know Im not one of those people. Help for buyers and sellers. 01-08-2020 114K subscribers in the Ebay community. Ready to start making a good side income from flipping? See details. The seller has 3 business days to get back to you. - edited If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. 'Sitting duck' eBay sellers take a stand against the scammers Open a case and try to work things out with the seller. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Just go to the ResolutionCenter and let us know. We've outlined your response optionsbelow. Its very, very important to take photographs for your records both using freight and Fedex and UPS. Another measure to cover yourself in the rare instance you get a return request. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. 01-08-2020 (2) One does not activate this seller protection by calling customer service. moment, Oh, Ship! Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. So would all sellers. We'll automatically close a return request if there's been no activity. No. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. Offering a return of an item is always my last resort and honestly it is very rare. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. It covers purchases paid with PayPal and most other electronic payment methods. The unofficial eBay subreddit. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. A strong shipping strategy is key for a successful holiday. . I dont have to pay to get the item back and the person is happy because I resolved their problem. Once you request a return, the seller should get back to you within 3 business days. Their listing states they do not accept returns. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Sellers accept the majority of the risk when choosing to sell here. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. If you bought it over eBay and it isn't right, it's the seller's problem not yours.

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